Introduction
Welcome to the Privacy Policy of Capture Canberra Studios. Located at 14 Constitution Avenue, Canberra ACT 2601, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our services, whether online through our website or offline during studio sessions. Capture Canberra Studios values the trust you place in us and is dedicated to handling your information with care and respect. This Privacy Policy applies to all users of our services, including clients, website visitors, and anyone who interacts with us in any way.
This document explains our practices regarding your data. We encourage you to read it carefully to understand your rights and how we handle your information. By using our services, you consent to the practices described in this Privacy Policy. If you have any questions or concerns, please do not hesitate to contact our Data Protection Officer at [email protected] or call us at (02) 6205 0000.
Data Collection
Information We Collect Directly From You
We collect several types of information directly from you when you use our services. This includes:
- Personal Information: This includes your name, address, email address, phone number, and other contact details. We collect this information when you book a session, subscribe to our newsletter, or contact us directly.
- Payment Information: When you book a studio session or purchase a service, we collect payment information such as credit card details or bank account information. This information is processed securely through our payment gateway providers and is not stored on our servers.
- Project Information: Details about your photography or videography projects, including the purpose of the shoot, specific requirements, and any preferences you may have.
- Communications: Records of your communications with us, including emails, chat logs, and phone calls. This helps us provide better customer support and improve our services.
- Feedback and Reviews: Any feedback, reviews, or testimonials you provide about our services.
Information We Collect Automatically
We also collect certain information automatically when you visit our website:
- Log Data: This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
- Cookies: We use cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files that are stored on your device. We use cookies to personalize your experience, analyze website traffic, and target advertising. You can control cookies through your browser settings. See our Cookies Policy for more information.
- Analytics Data: We use third-party analytics tools to collect and analyze data about your use of our website. This helps us understand how users interact with our site and improve its performance.
Data Usage
How We Use Your Information
We use the information we collect for the following purposes:
- Providing and Improving Services: To provide you with the services you request, such as studio sessions, photography, and videography services. This includes using your information to schedule appointments, coordinate shoots, and deliver final products.
- Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may encounter.
- Communication: To communicate with you about your bookings, upcoming events, special offers, and other important updates. We may contact you via email, phone, or SMS.
- Marketing: To send you promotional materials and newsletters about our services, events, and special offers. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
- Personalization: To personalize your experience on our website and tailor our services to your specific needs and preferences.
- Analytics: To analyze website traffic, track user behavior, and improve the performance and usability of our website.
- Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and enforcing our terms and conditions.
Sharing Your Information
We may share your information with the following third parties:
- Service Providers: We share information with third-party service providers who help us operate our business, such as payment processors, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We may share information with our business partners to offer you joint products or services. In such cases, we will provide you with notice and an opportunity to opt-out.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
Protecting Your Information
We take the security of your information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment details, during transmission and storage.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Employee Training: We provide ongoing training to our employees on data protection best practices.
- Physical Security: We maintain physical security measures to protect our facilities and equipment from unauthorized access.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.
User Rights
Your Rights Regarding Your Information
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer at [email protected] or call us at (02) 6205 0000. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may require you to verify your identity before processing your request.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Capture Canberra Studios
14 Constitution Avenue
Canberra ACT 2601
Phone: (02) 6205 0000
Email: [email protected]